Shipping policy

  • What are my shipping options?

All domestic and international orders are shipped with FedEx.

 

  • Do you offer shipping insurance?

Shipping insurance may be added to your order upon checkout. We offer this service through Shipsurance, a leading third-party provider of package insurance. We highly recommend choosing this upon checkout.

 

  • How long does it take for my jewelry to be shipped?

All of our ready-made items will dispatch within 7 business days. Any items that are made to order custom pieces will take 4-8 weeks to create plus shipping. If you have a delivery concern or require a rushed delivery, please contact us prior to placing an order and we will do our best to accommodate you when possible.


  • Do you ship to international locations?

Yes, we ship worldwide to over 20 countries. Please be aware of any tariffs or taxes charged by your country for packages received. It is your responsibility to understand and pay for your region’s duties and taxes.

 

  • What happens if my package is missing, lost, or delayed?

If your package is missing, lost, or delayed in transit, please let us know directly. We strongly recommend that you add the insurance to your order upon check-out when you are purchasing your item from the website. All custom made items will be shipped with insurance. All items require a signature upon delivery. ​If you give your courier manager permission to drop-off the shipment without a signature and the package is damaged, lost or undelivered, the insurance is void and we will not refund the item. In the event that the package was lost, at the fault of the courier, the item will be replaced at no cost to you with a piece as close as possible to your original purchase. 

  • I did not receive my order receipt email or tracking number. What should I do?

Please check your “spam” folder, as occasionally emails mistakenly end up there. If it’s not there, please contact us.

 

  • Rush Orders

Please contact us directly for any RUSH inquiries. It will be based on our discretion if we can create the piece in the given timeframe. We will do our best to make it happen, but sometimes it may not be possible. To create an item from scratch will take AT LEAST 2 weeks plus shipping time and will be subject to a rush fee.