What forms of payment do you accept?
All payments are accepted via PayPal. You do not need a PayPal account to pay for your order through PayPal. Simply follow the checkout process and choose “pay with credit card” once you reach the Paypal website.
How long does it take for my jewelry to be shipped?
All of our ready-made items will dispatch within 2-3 business days. Any items that are made to order custom pieces will take 4-8 weeks to create plus shipping. If you have a delivery concern or require a rushed delivery, please contact us prior to placing an order and we will do our best to accommodate you when possible.
Do you ship to international locations?
Yes, we ship worldwide. Please be aware of any tariffs or taxes charged by your country for packages received. It is your responsibility to understand and pay for your region’s duties and taxes.
What are my shipping options?
All domestic orders are shipped with Canada Post.
All international orders are shipped with DHL Express.
Do you offer shipping insurance?
Shipping insurance may be added to your order upon checkout. We offer this service through Shipsurance, a leading third-party provider of package insurance. We highly recommend choosing this upon checkout.
What happens if my package is missing, lost, or delayed?
If your package is missing, lost, or delayed in transit, please let us know directly. We strongly recommend that you add the insurance to your order upon check-out when you are purchasing your item from the website. All custom made items will be shipped with insurance. All items require a signature upon delivery. If you give your courier manager permission to drop-off the shipment without a signature and the package is damaged, lost or undelivered, the insurance is void and we will not refund the item. In the event that the package was lost, at the fault of the courier, the item will be replaced at no cost to you.
I did not receive my order receipt email or tracking number. What should I do?
Please check your “spam” folder, as occasionally emails mistakenly end up there. If it’s not there, please contact us.
Can I exchange or return my order?
We always do our best to ensure our customers are happy and excited about their new treasures! We try to present our collection with honest, accurate information and images to ensure you are always confident with your purchase prior to ordering. If you have any questions at all please contact us prior to placing your order and we will gladly send you additional photos, videos and information.
Ready To Wear Orders:
We offer a 7 day return and full refund policy on Ready To Wear orders in Canada. If for some reason the items you received are not what you expected, we will accept a return within 7 days of purchase if unworn, less shipping cost. This only applies to original Ready To Wear pieces (item has not been sized or adjusted to you in any way) shipped within Canada. We don’t offer returns/refunds to orders shipped outside Canada.
For international orders, we offer exchange or store credit within 7 days of receiving your items if unworn, less shipping cost.
The shipping cost of a returning item is the responsibility of the customer and we can not be responsible for any damaged or lost packages. Items must be in their original packaging and in clean, unworn condition. Once we receive the piece(s), we will issue a refund (for Canadian orders only) or exchange/store credit for Canadian and international orders. You can return or exchange your pieces in person if you are local, but please contact us first to arrange an appointment.
We don’t offer returns on pieces that have been customized, sized to fit you, or that have had any other changes/adjustments made from our Ready To Wear collection. Most items are one of a kind, featuring unusual stones, and continued sizing/adjusting would compromise longevity of the piece. If you are not sure of the size or length of the chain, please email us for advice.
No exchanges will be issued if the piece(s) have been damaged, worn, and/or poorly cared for after the purchase.
* Please note that all SALE items are not eligible for returns, exchanges, or store credit. *
Custom Orders or Made-To-Order
Please note custom and made-to-order items are non-refundable. It is expected that our clients confirm all the details and costs of the custom project prior to making an order. Every step is taken to make sure you are confident in your purchase! We do our absolute best to provide all of the details, stone options (if needed), design sketches and CAD renderings or images of carved waxes prior to the creation of the piece and will not proceed with making anything until our clients have confirmed that they are happy with everything. We will answer any questions along the way, so please do not hesitate to ask!
If a product arrives damaged, please email us as soon as the damage is discovered. We will replace or repair your purchase at no cost to you.
How do I care for my new jewellery?
Where it is fine jewellery or costume, precious gemstones or semi-precious, we recommend soaking your jewellery in warm water with dish soap and baking soda and gently scrubbing it with a soft toothbrush (make sure you do this in a bowl and not in the sink so nothing is lost in the drain). We do not recommend over the counter chemical “dips” and cleaners, as they may tarnish your jewellery further or affect the gemstones. If you are ever unsure of how to take care of your new jewellery, please contact us for advice.
How do I find my ring size?
Our best advice is to visit your local jeweler or jewellery retailer to have your finger professionally sized. Most jewelers will offer this as a free service. When possible, please specify whether you are purchasing a wide or narrow band as this sometimes affects the fit of the ring. We do not recommend using a printable ring sizer or plastic sizer as they usually are not accurate. We are not responsible for jewellery ordered in the wrong size. If the style of ring is sizeable, we will make the adjustment at your cost.
We offer one time complimentary ring sizing to fit a ring to you prior to shipping. If ring purchase is a surprise and the ring needs to be adjusted later, we offer complementary one-time sizing within the first six months of purchase. Clients are responsible for shipping item(s) back to our studio.
Additional fees will apply to any adjustments after 6 months from the time of purchase or multiple adjustments within the same period of time.
We guarantee the structural integrity of all jewelry. Please be mindful that it is important to add fine jewelry to homeowners, renters, or individual insurance policy; this will protect against loss, damage, or theft of jewelry. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s), we will return jewelry via insured shipment. Center stones are not under warranty, please insure your piece.
We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge. Should there be damage to the piece (missing prong, etc.) we will replace the diamonds/stones at cost to the client.
Other stones (emeralds, opals, sunstones, other colored gemstones, etc.) can be replaced at cost + shipping to the client. Please be mindful that sunstones and opals have a similar hardness to a wine glass and can easily crack or chip if they are not cared for properly. Emeralds are considered a brittle stone and can chip as well.
Please be aware that rough gemstones have the potential to be damaged with more ease than polished or faceted stones. More care must be taken when wearing them, not matter the type of gem/diamond. Each rough gem is one of a kind, and will therefore be harder to replace if missing or damaged. We will do our best to match it although it may not be exact.
Please contact us directly for any RUSH inquiries. It will be based on our discretion if we can create the piece in the given timeframe. We will do our best to make it happen, but sometimes it may not be possible. To create an item from scratch will take AT LEAST 1 week plus shipping time and will be subject to a rush fee.